Terms of Service

1. Acceptance of Terms

By accessing and using our website, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use our services.

2. Product Information

We strive to provide accurate product information, including descriptions, prices, and availability. However, we cannot guarantee that all information is complete, accurate, or current. We reserve the right to correct errors, inaccuracies, or omissions at any time.

3. Orders and Payment

• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel any order
• Payment must be received before order shipment
• Prices are subject to change without notice
• Applicable taxes will be added to your order

4. Shipping and Delivery

We partner with reliable shipping providers (DPD, PostNL) to deliver your orders. Delivery times are estimates and may vary. We are not responsible for delays caused by shipping carriers or events beyond our control.

5. Returns and Refunds

We want you and your pet to be satisfied with your purchase. If you are not satisfied:

• You may return unopened products within 30 days of purchase
• Products must be in original packaging and resalable condition
• Refunds will be processed within 14 days of receiving returned items
• Shipping costs are non-refundable unless the return is due to our error

6. Paw Points Loyalty Program

Participation in our Paw Points loyalty program is subject to additional terms:

• Points have no cash value and cannot be transferred
• Points never expire
• We reserve the right to modify or discontinue the program
• Fraudulent activity may result in account termination

7. User Accounts

When you create an account with us, you must:

• Provide accurate and complete information
• Maintain the security of your password
• Accept responsibility for all activities under your account
• Notify us immediately of unauthorized use

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Balloxx or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

9. Limitation of Liability

To the maximum extent permitted by law, Balloxx shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or services.

10. Pet Health Disclaimer

While our products are formulated to meet nutritional standards, we recommend consulting with your veterinarian before making significant changes to your pet's diet. We are not responsible for adverse reactions or health issues that may arise from product use.

11. Governing Law

These terms shall be governed by and construed in accordance with the laws of the Netherlands. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of the Netherlands.

12. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after changes constitutes acceptance of the modified terms.

13. Contact Information

If you have questions about these Terms of Service, please contact us: