Privacy Policy

1. Information We Collect

At Balloxx, we collect information that you provide directly to us when you create an account, place an order, subscribe to our newsletter, or contact us for support. This may include:

• Name and contact information
• Payment and billing information
• Shipping address
• Email address
• Pet information for personalized recommendations

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and account
• Provide customer support
• Send you marketing communications (with your consent)
• Improve our products and services
• Detect and prevent fraud

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our business
• Payment processors to complete transactions
• Shipping partners to deliver your orders
• Law enforcement when required by law

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your personal information
• Withdraw consent for marketing communications

6. Cookies

We use cookies and similar technologies for essential site functions (cart, login, language, security) and, only with your consent, for analytics and advertising. Details of those tools are on our Cookie Policy page. You can change or withdraw cookie consent at any time via Cookie settings in the footer or on that page.

7. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child, please contact us immediately.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us at: support@balloxx.com