Frequently Asked Questions
Find answers to common questions about our premium pet food, ingredients, and services.
What makes Balloxx pet food premium quality?
Balloxx uses high-quality dehydrated proteins (18-20%), carefully selected grains and potatoes, and natural ingredients. Our formulations are designed to provide complete and balanced nutrition for pets at all life stages.
Do you offer grain-free options?
Yes! We offer grain-free formulations that use premium potatoes as the primary carbohydrate source instead of rice or other grains. These are ideal for pets with grain sensitivities.
Which formula is best for my pet?
Use our Pet Food Selector tool to get recommendations based on your pet's age, breed, size, and specific needs. Our tool helps you find the most suitable premium products for your pet.
Where do your ingredients come from?
We source high-quality ingredients from trusted suppliers within the EU. Our dehydrated proteins (chicken, salmon, lamb, venison) are premium-grade, and we use quality carbohydrate sources like rice and potatoes to ensure the best nutrition.
Do you use artificial preservatives or colors?
No, Balloxx formulations focus on natural ingredients and do not rely on artificial preservatives or colors. We prioritize natural, wholesome nutrition for your pets.
Are your products tested for quality?
Yes, all our products undergo rigorous testing to ensure they meet high safety and nutritional standards. We monitor every batch to guarantee consistent premium quality.
How much should I feed my pet?
Feeding amounts vary based on your pet's weight, age, and activity level. Generally: Small dogs (5-10kg): 80-140g daily, Medium dogs (10-25kg): 140-300g daily, Large dogs (25-45kg): 300-500g daily. Check the product page for specific guidelines.
How do I transition my pet to Balloxx food?
Gradually transition over 7-10 days. Start with 25% Balloxx mixed with 75% current food. Every 2-3 days, increase Balloxx percentage until you're feeding 100% Balloxx. This helps prevent digestive upset.
Can I mix wet and dry food?
While Balloxx currently focuses on premium dry food formulations, you can mix with wet food if desired. Adjust portions to maintain appropriate daily calorie intake.
What are your shipping options?
We ship with PostNL and DPD. Order before 12:00 on working days and we ship the same day. Delivery is next working day in the Netherlands and Belgium; allow 1-3 working days for German addresses. Free shipping on orders over €30.
Do you ship internationally?
Yes, we currently ship to the Netherlands, Belgium, and Germany. Shipping costs and delivery times may vary depending on the destination.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can track your package on the carrier's website.
What payment methods do you accept?
We accept iDEAL, Credit Cards (Visa, Mastercard, Maestro), PayPal, Bancontact, Klarna, and SEPA bank transfers. All transactions are processed securely through our payment gateway.
What is your return policy?
We offer a satisfaction guarantee. If you're not satisfied with your purchase, you can return unopened bags within 30 days for a full refund. Contact our customer service to initiate a return.
Do you offer subscriptions or auto-delivery?
Yes. You can subscribe from any product page or from a previous order in your account and save 10% on every delivery after your first order. There are no automatic charges: each month we email you to confirm your delivery, and you only pay after you confirm with one click. You can turn a subscription off anytime in your account.